Shipping
At Gospodo, we strive to ensure that your shopping experience is seamless and enjoyable from start to finish. We understand the importance of timely and reliable shipping, especially when it comes to delivering your favorite items to your doorstep. Here’s what you need to know about our shipping process:
Before Placing Your Order: Tips to Avoid Returns
Before making a purchase, we want to ensure that you select the right size and style for your needs. Here are some tips to help you avoid the need for returns:
- Consult our size guide or reach out to us directly if you’re unsure about sizing.
- Avoid ordering multiple sizes with the intention of returning one.
- If you have any questions or concerns about sizing, don’t hesitate to contact us. We’re here to help!
Return and Exchange Policy
We understand that sometimes items may need to be returned or exchanged. Here are the conditions for returning or exchanging an item:
- You can return your order within 7 days of receiving it.
- We offer exchanges for size or model (subject to availability) or refunds.
- Please ensure that items are in new condition (unworn and unwashed) and properly folded.
- You have an additional 7 days to return items in their original packaging.
To initiate a return or exchange, please contact us here. If you wish to exchange an item, please specify the desired model, color, or size. If requesting a refund, kindly indicate the reason for your choice (e.g., sizing issues, color preferences).
Once you’ve contacted us, simply send the item(s) to the address provided and retain proof of shipment.
Tracking Your Return
After sending your return, it typically takes between 2 and 7 business days for us to receive it. Once we’ve received your order, we’ll process the exchange or refund promptly.
If you haven’t heard from us within 10 to 15 days after sending your return, please reach out to us so we can assist you in locating your order.
Refund Process
Once we’ve received the item(s), refunds are typically processed within 3 to 5 days. While we strive to expedite the process, please note that payment systems may require additional time to finalize the transaction.
At Gospodo, customer satisfaction is our top priority. If you have any questions or concerns about our shipping or return process, please don’t hesitate to contact us. We’re here to assist you every step of the way.